Question 1

What is JetShared?

Accepted Answer

Marketplace for sharing private jet seats, reducing cost by up to 85%.

Question 2

What is private jet sharing?

Accepted Answer

Like-minded travelers share a private jet flight and split the cost.

Question 3

How is this different from a full charter?

Accepted Answer

With JetShared, flights are semi-private. You book individual seats on a shared private jet, and the total cost is split among all passengers. As more travelers join, the price per seat decreases, making private aviation far more efficient and accessible.

Question 4

Is JetShared an airline?

Accepted Answer

No, JetShared is not an airline. We’re a marketplace connecting like-minded travelers with private jet operators/brokers.

Question 5

How do I book a shared private jet seat?

Accepted Answer

Browse or post a route, join a flight, and book your seat directly through the platform.

Question 6

Can I book multiple seats?

Accepted Answer

Yes, up to the number of available seats.

Question 7

What happens after I book?

Accepted Answer

After booking, you’ll be added to the flight group to view details and coordinate with other passengers, and you’ll receive a confirmation to assign passenger details.

Question 8

Can I cancel my booking?

Accepted Answer

No, cancellations are currently not permitted, as price oscillations may affect other confirmed passengers. This is part of our beta version, and we are working to improve the experience.

Question 9

How far in advance should I book?

Accepted Answer

Booking timelines depend on the operator or broker, but flights typically close 24–48 hours before departure.

Question 10

What if the flight gets cancelled?

Accepted Answer

If your flight is cancelled, you will receive a full refund or, if available, an alternative rebooking option.

Question 11

How much does a shared private jet cost?

Accepted Answer

Pricing depends on the route, aircraft type, number of passengers, and operational factors such as airport location and traffic.

Question 12

Why does the price change?

Accepted Answer

The price changes because the total flight cost is shared among passengers—so as more seats are booked, the cost per seat decreases.

Question 13

What are flight credits?

Accepted Answer

Flight credits are rewards earned when additional passengers join your flight, reducing your overall cost. In this beta version, credits are primarily issued instead of cash refunds, as a refund automation is not yet available.

Question 14

Can I withdraw my flight credits?

Accepted Answer

Yes. Flight credits can also be paid out to your bank account via wire transfer. During the beta phase, this process may be handled manually.

Question 15

How do I earn credits?

Accepted Answer

You earn credits automatically when additional passengers book seats on a flight you’ve already joined—except for the final buyer, who already pays the lowest possible shared price.

Question 16

Can I use credits to pay for flights?

Accepted Answer

Yes, credits can be used toward future bookings and are applied automatically at checkout.

Question 17

Are there any hidden fees?

Accepted Answer

No. The price shown is fully transparent and includes all applicable mandatory fees, including any JetShared or operator/broker commissions.

Question 18

Are there any additional costs?

Accepted Answer

In certain cases. Operational costs such as de-icing, rerouting, or airport-related charges may arise and will be communicated and applied by the operator or broker if necessary.

Question 19

Are the prices final?

Accepted Answer

No. The prices shown are realistic estimates, not final prices. The final price is calculated once the flight is closed for new joiners.

Question 20

Why are the prices estimated?

Accepted Answer

Due to possible last-minute changes, JetShared uses a built-in flight calculator to provide a transparent and realistic price indication.

Question 21

What airports do you operate from?

Accepted Answer

JetShared operates from private terminals (FBOs) at airports across the EU, UK, and US—and can generally support requests worldwide, depending on the route, operator, and availability.

Question 22

What types of aircraft are available?

Accepted Answer

JetShared offers a range of aircraft, including light, midsize, and heavy jets—as well as helicopters—depending on the route, availability, and specific request.

Question 23

Do I need a passport?

Accepted Answer

Passport requirements depend on your route. The same rules as commercial aviation apply, and we advise all passengers to travel with a valid passport at all times.

Question 24

What baggage can I bring?

Accepted Answer

Baggage allowance depends on the aircraft type, but typically includes 1–2 bags per passenger. Final limits are confirmed by the operator prior to departure.

Question 25

What amenities are included?

Accepted Answer

Amenities vary by aircraft and operator, and may include catering, Wi-Fi, and pet-friendly options—details are specified for each flight.

Question 26

How early should I arrive?

Accepted Answer

You should arrive approximately 15–30 minutes before departure at the private terminal (FBO).

Question 27

What if I’m late?

Accepted Answer

As you are flying semi-private and may be sharing the flight with like-minded travelers, pilots may be able to wait for up to +20 minutes, depending on slot availability. However, you should contact the pilot, operator, or broker as soon as possible to discuss your options, or reach out to JetShared for assistance.

Question 28

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards via Stripe. Wire transfers may also be available upon request through support.

Question 29

Is my payment secure?

Accepted Answer

Yes, all payments are securely processed through Stripe, using industry-standard encryption and security protocols.

Question 30

When am I charged?

Accepted Answer

You are charged immediately upon booking to secure your seat on the flight.

Question 31

Can I request a custom flight?

Accepted Answer

Yes, you can request a custom flight by using the “Request a Quote” feature on the platform.

Question 32

What is Upload a Quote?

Accepted Answer

If you already have a charter quote, you can upload it to share and publish your flight on JetShared.com, allowing others to join and reduce the cost.

Question 33

How long does a quote take?

Accepted Answer

Quote response times depend on urgency and the operator or broker, but are typically provided within 24–48 hours.

Question 34

How do I create an account?

Accepted Answer

Enter your email and verify it using a one-time code to create your account.

Question 35

How do I view my bookings?

Accepted Answer

Go to your Dashboard “Invites” to share your referral link and earn rewards.

Question 36

How do I refer a friend?

Accepted Answer

Share your referral link from the Dashboard.

Fly private for up to 85% less by sharing the jet with like-minded travelers.

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